LOGO.jpg
Your First Step In Sustainable Improvement
 
HOME PAGEPSI Associates WeblogAbout PSIApproachPSI Client ListPSI ResultsWhat PSI Clients SayAssociatesLeanDFSSCost of Waste / COPQTeam FacilitationReengineering (BPR)Project ManagementSix Sigma DMAICLean & Six Sigma LinksMaterials & SoftwareContact PSIUpcoming EventsNO SILVER BULLETSPublic Courses

TEAM FACILITATION

This is one of the most critical, yet most often overlooked, aspects of Lean Sigma Master and Black Belt Training. Many consulting firms assume that people know how to work in teams. Nothing could be further from the truth. The truth is, the lack of teamwork and an organizational culture that supports and encourages teams is one of the most frequent reason for BB project failure.

In our two-day seminar, participant's will learn how to facilitate teams and the common "watchouts" and flags for sub optimal team performance. They will learn how to lead a team through the tough times and to achieve high performance.

This course will provide you with the skills you need to make the transition from boss to team facilitator.

INTRODUCTION
Objectives of facilitation training
Know your role as a facilitator and co-facilitator
What does facilitation mean?
What makes a good facilitator?
What makes a bad facilitator?

TOTAL QUALITY AND FACILITATION HOW TEAMS FIT IN
Advantages of teams
What makes teams fail?
What makes teams succeed?
Building the framework for successful teams
the role of management
the role of the team sponsor
the role of the team leader
the role of the team member

HOW TO CONDUCT TEAM MEETINGS
Ground rules for starting and managing meetings effectively
How to evaluate a meeting


COMMUNICATION AND LISTENING SKILLS
One-way vs. two-way communication
Barriers to effective communication
The art of listening guidelines to enhance listening skills
Workshop

GROUP DYNAMICS AND DECISION MAKING
The four stages of team development
Group interaction styles
Group problem-solving orientations
Group decision-making styles
Conflict styles - how to handle difficult situations that can arise in teams
Balancing the needs of a team to ensure success
Workshop I discovering your own group interaction style
Workshop II discovering your own method for dealing with conflict

TOOLS USED IN FACILITATING TEAMS
Sample of quality improvement tools facilitated in the course

FACILITATING DIFFERENT VARIETIES OF QUALITY IMPROVEMENT TEAMS
The employee involvement group
The process action team
The project action team

WRAP-UP AND REVIEW
Taking the seminar back to the workplace





Copyright ©

PSI ASSOCIATES

- all rights reserved.